Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 business days.
Transit time internationally
Change Of Delivery Address
Orders placed before 12 AM - CDT (UTC-05) will be dispatched the same day,
otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Yop Beauty will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Out Of Stock Items
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present please take a picture of the damaged package and send it to us at YopBeauty1@gmx.com , for your next step.
Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website at checkout.
Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid. Yop Beauty pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them separately upon arrival in your destination country. Yop Beauty encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Yop Beauty at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.