FAQ

Order & Shipping
Q: How to pay for my order?
A: You can pay for your order by Paypal, once the payment is completed,we will inform you as soon as
possible.

Q: Can I return the order?
A: Yes,Within 30 days if you are not satisfied, or the color does not fit, you can send back for exchange.

Q: Can I modify or cancel the order after placing?
A: If contact us within 2 hours after your payment finished
1. 10% of the order total will be charged as transaction fee.
2. If after 2 hours,20% of the order total will be charged as transaction and handing fee.

Q: How do I place my order?
A: step-1:You can find products you would like to order by either searching or browsing. Keyword search boxes and category lists are located no nearly every page of our website
step-2: Add the product to your shopping cart. Find products by searching
setp-3: When you’re ready to place an order for everything in your cart, please click the "Checkout" button
and you will be taken to the first page of the checkout process.
setp-4: Choose shipping address and shipping method.
setp-5: Make a payment and submit your order.

Q ; Can you ship to my country?
A : Yeah,No problem,we can ship to your country. we can ship single item samples or large orders to "worldwide"

Care & Usage
Q: Can be straightened,curled?
A: Yeah, our hair extensions are made with human hair,they can be straightened,curled,Treat the hair as if it is your own,

Q: Can I wash hair extensions?
A: Yeah, the hair extension can be wash,but wash method must correct for the hair.

Q: How do you clip in Yop Beauty hair extensions?
A: Yop Beauty clip in hair extensions attach securely to your hair with small clips that are sewn tightly on to each weft.These clips hide right under your own hair by small snap-on clips.

Q: Can I Color,tone,or bleach my hair extensions
A: Yeah, our Hair Extensions are make with human hair, they can be dyed a darker colour or toned by a professional hair colourist,we recommend for a one clip weft to be tester first prior to dyeing bleach the full set to ensure that you are satisfied with the results.

Q: Can I sleep wearing hair extensions?
A: We don't recommend to wear hair extensions while sleeping,as this can cause excessive tangling with both your hair and the extensions,it will damage your extensions.

Hair extension quality
Q: How long does it last?
A: This hair can last for a very long time depending on how you maintain it.treat it like your own hair and take very good care of it for it to last longer

Q: Why are my extensions getting tangled?
A: When dryness,oil and dirt built-up. Your hair extensions may get tangled, Besides,exposure to salty water or Chloride cause tangle as well. Please use wide-toothed comb to brush hair daily to prevent tangle.

Q: How many bundles do I need to make a full head of hair?
A: If you want a full full head of hair, 3-4 bundles will be recommended,3 hair bundles with a closure is also a good choice.

Q: Can Yop Beauty hair be washed?
A: Yeah, the hair extension can be wash,but wash method must correct for the hair.

Q: Do you make exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email (support email address) within 30 days of receiving your product to begin the process. All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Q: Can I return a Customized Wigs
Sorrry we can not take back any Customized item.

Q: Does Final Sale Items qualify for a return
A:No we'er sorry it does not if the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Q:Do I need Insurance
A:Yes if you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.